Information We Collect
We collect information through two primary means: (a) information you voluntarily provide to us, and (b) information collected automatically through your use of our Products and Services.
- ✓Identity Information: your full legal name, date of birth, email address, telephone number, and mailing address.
- ✓Health and Medical Information: medical history, presenting symptoms, diagnoses, treatment plans, and other clinical information necessary to provide you with medical care.
- ✓Payment Information: credit or debit card numbers and associated billing details, transmitted exclusively via Secure Sockets Layer ("SSL") encryption technology.
- ✓Account Credentials: username and password created for access to your patient portal.
- →Technical Data: Internet Protocol ("IP") address, unique device identifier, device name, operating system version, and browser type.
- →Usage Data: system log files, product activation timestamps, and technical diagnostic information used solely for service optimization. This data does not, by itself, identify you personally.
- →Cookies: We employ session cookies—small data files placed on your browser—to retain user preferences and enhance your experience. For example, session cookies may store your selected currency for pricing display purposes. Session cookies are temporary and are automatically deleted upon closure of your browser.
- →Analytics Data: We utilize Google Analytics, including its remarketing, Display Network Impression Reporting, and Demographics and Interest Reporting features. These tools employ first-party and third-party cookies to analyze site usage patterns. You may opt out of Google's use of cookies at any time through Google's Ad Settings page or via the Network Advertising Initiative opt-out page.
How We Use Your Information
We use the personal and health information we collect exclusively for the following purposes:
- ✓Provision of Medical Care: to evaluate symptoms, formulate diagnoses, recommend or prescribe treatments, and deliver appropriate clinical guidance.
- ✓Communications: to transmit appointment reminders, prescription status notifications, and other care-related correspondence.
- ✓Customer Support: to investigate and resolve issues reported to our support team.
- ✓Service Improvement: to personalize your experience, optimize platform performance, and develop new features or services.
- ✓Marketing (With Prior Consent): to inform you of new products, services, or promotional offerings where you have affirmatively consented to receive such communications. You may withdraw this consent at any time by contacting us using the information provided in Section 14 of this Policy.
Telemedicine Visits
In connection with telemedicine consultations, our application may request access to device features including, but not limited to, your microphone, camera, or telephonic functions. Such permissions are requested solely to facilitate your video or audio consultation with a licensed healthcare provider. We do not access, record, or use these device features for any purpose other than the facilitation of your telemedicine visit. All telemedicine services are provided in strict compliance with applicable federal and state privacy regulations, including the Health Insurance Portability and Accountability Act of 1996 ("HIPAA") and its implementing regulations.
Disclosure of Your Information
We do not sell, rent, lease, or otherwise commercially exploit your personal information to third parties. We may disclose your information only under the following limited and enumerated circumstances:
- →Service Providers: We may share information with third-party vendors and contractors who assist in delivering our Products and Services, including our electronic health record ("EHR") system, Tebra EHR. All such service providers are bound by written confidentiality and data processing agreements that prohibit them from using your information for any purpose other than providing services to us.
- →Affiliates and Subsidiaries: We may share information with our corporate affiliates and subsidiaries, each of which is subject to the same privacy protections described in this Policy.
- →SMS Messaging Providers: We may share information with telephone carriers and platform providers solely to facilitate the delivery of text messages to you. Your SMS opt-in data and consent status will never be shared with third parties for marketing or other unrelated purposes.
- →Advertising Platforms: We may utilize platforms such as Facebook, Instagram, and TikTok to advertise our services. Any data used in connection with these platforms is processed only in aggregated and anonymized form for the purpose of evaluating the effectiveness of advertising campaigns. We do not use such data to create individual user profiles, nor do we share it with advertising networks or data brokers.
- →Legal Requirements: We may disclose your information when required to do so by applicable law, regulation, court order, or governmental authority, or when reasonably necessary to protect the rights, safety, or property of our users, the Company, or the public.
- →Business Transfers: In the event of a merger, acquisition, reorganization, or sale of all or substantially all of our assets, your information may be transferred as part of such transaction. We will provide notice of any such transfer and any material changes to this Policy as described in Section 13.
Data Storage and Location
Your personal and health information is stored within the United States on secure servers and is subject to applicable U.S. federal and state laws and regulations governing the protection of personal and health data. We utilize Tebra EHR as our designated electronic health record platform for the storage and management of clinical information.
Data Security
We implement reasonable and appropriate technical, administrative, and physical safeguards to protect your information from unauthorized access, use, disclosure, alteration, or destruction. Our security measures include, without limitation, the following:
- 🔒SSL Encryption: All data transmitted through our intake forms, patient portal, and related interfaces is protected using Secure Sockets Layer encryption technology.
- 🔒HIPAA Security Rule Compliance: We maintain comprehensive administrative, physical, and technical safeguards in accordance with the requirements of the HIPAA Security Rule (45 C.F.R. Parts 160 and 164).
- 🔒Access Controls: Access to your personal and health information is restricted to authorized personnel and contractors who have a demonstrable need to access such information in furtherance of their assigned duties.
In the event of a breach of the security of your protected health information, we will notify you promptly and in the manner required by applicable law, including HIPAA's Breach Notification Rule.
Your Health Information Rights
As a patient, you possess the following rights with respect to your protected health information under HIPAA and applicable state law. To exercise any of the rights described below, please contact our Privacy Officer using the contact information set forth in Section 14 of this Policy.
Children's Privacy
Our Products and Services are not directed to, and we do not knowingly collect personal information from, individuals under the age of eighteen (18). We do not currently provide pediatric or infant healthcare services. If you believe that a minor has provided us with personal information without appropriate parental or guardian consent, please contact us immediately at the address provided in Section 14 so that we may take appropriate remedial action.
SMS & Telephone Communications
By providing your telephone number to us, you expressly consent to receive text messages and telephone calls from AngelTelemedicine LLC for the purpose of appointment reminders, follow-up communications, and promotional messages regarding our Products and Services. Standard messaging and data rates may apply.
You may withdraw your consent to receive SMS communications at any time by replying "STOP" to any text message sent by us, or by contacting our office directly using the information set forth in Section 14. All SMS communications will include a clear unsubscribe option. Following receipt of a valid opt-out request, we will cease sending promotional text messages within a reasonable time, subject to any legally required or operationally necessary communications.
Account Deletion and Data Retention
To request deletion of your account, you may access the "Profile" section of the Torvian Health patient portal at www.torvianhealth.com, or contact us directly using the information provided in Section 14. Please be advised that certain information may be retained following account deletion as required by applicable law, professional licensing requirements, or for the ongoing provision of medical care in compliance with applicable record retention obligations.
The following categories of information may be collected and retained in connection with your account: full name, email address, telephone number, gender, racial or ethnic background, and device information (including device identifier, device name, and operating system version). Device information is collected and retained solely to optimize application performance for your specific device configuration.
A deleted or deactivated account may be recovered by signing in with your existing credentials and completing two-factor authentication, or by contacting us directly for assistance.
HIPAA Compliance Commitments
AngelTelemedicine LLC d/b/a Torvian Health manages all patient information in full compliance with the Health Insurance Portability and Accountability Act of 1996 ("HIPAA") and the regulations promulgated thereunder by the U.S. Department of Health and Human Services. We specifically commit to the following:
- ✓Non-Disclosure: We will not use or disclose your protected health information in any manner prohibited by applicable law.
- ✓Security Safeguards: We implement all required HIPAA administrative, physical, and technical security measures to prevent unauthorized use or disclosure of your protected health information.
- ✓Breach Notification: In the event of a breach of unsecured protected health information, we will notify you and HHS in the manner and within the timeframes required by the HIPAA Breach Notification Rule.
- ✓Access Facilitation: We will assist you in requesting, reviewing, amending, or restricting access to your protected health information as provided herein.
- ✓Subcontractor Compliance: We require all subcontractors and business associates with access to protected health information to comply with the same restrictions and conditions that apply to us under HIPAA and this Policy.
- ✓Regulatory Compliance: We will fulfill all HIPAA obligations applicable to our role as a covered entity or business associate, as the case may be.
- ✓HHS Access: We will make our internal practices, books, and records relating to the use and disclosure of protected health information available to HHS as required for compliance oversight and enforcement purposes.
Your Responsibilities
In order to facilitate the protection of your information, we respectfully request that you:
- →Provide only the minimum personal and health information reasonably necessary to receive our Products and Services.
- →Implement appropriate safeguards to protect any information you transmit to us, consistent with applicable HIPAA requirements and best practices for personal data security.
- →Refrain from requesting that we use or disclose your information in any manner that would constitute a violation of 45 C.F.R. Part 164, Subpart E, or any other applicable privacy law or regulation.
Changes to This Policy
We reserve the right to modify or update this Privacy Policy at any time. In the event of any material change that adversely affects your rights or that otherwise constitutes a significant revision, we will post a prominent notice on this page and on our homepage for a minimum of thirty (30) calendar days prior to the effective date of the change. We encourage you to review this Policy periodically to remain informed of how we protect your information. Your continued use of our Products and Services following the posting of a revised Policy constitutes your acceptance of, and agreement to, the terms of the updated Policy.
Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal or health information, please contact our Privacy Officer using the information below:
Secure Messaging: Current patients may also contact our Privacy Officer through the secure messaging center within the patient portal.
Patient Acknowledgment and Consent
By checking the box below and clicking "I Agree," you acknowledge and agree that:
- ✓You have read and fully understand this Privacy Policy in its entirety;
- ✓You consent to the collection, use, and disclosure of your personal and health information as described herein;
- ✓You agree to be bound by the terms of this Privacy Policy; and
- ✓You have had the opportunity to consult with qualified legal counsel prior to providing this acknowledgment.
AngelTelemedicine LLC — Committed to Your Health and Privacy · © 2026 AngelTelemedicine LLC d/b/a Torvian Health. All rights reserved.